I would like to share my first experience with EE. McKinley returned my phone call and had the most respectful patience with my inexperience as a claim contractor. He answered all my questions and brought a comfort to this process, which up to speaking with him was stressful. I purchased an estimate from them that came in several thousand over the adjuster report and is in the process of approval. The adjuster said that only one item is in question and is a code verification issue. I am amazed at the speed at which EE processed my estimate and have started my second claim with them. Thank you for being a great asset to our company!!
2nd straight loss using Empire Estimators and I feel like I have my own Xactimate department. I would have to pay an estimators salary AND the subscription to Xactimate to accomplish this daunting, intimidating task. This was a very large commercial water loss and took two truck mounted extractors and 8 hours in the middle of the night to accomplish! I did not even worry about the estimate but got a head start on the sketch this time. I wanted to be "that guy" who tells Mr. Adjuster, "Don't measure and sketch this 8,000 square foot, 25 plus room commercial building, I'll do it and ESX the file to you. Go spend your time with your family Mr. Adjuster." Mr. Adjuster was stunned. I had all the confidence in the world Empire Estimators could do it and do it quick! I logged in and paid the initial small fee and the $25.00 for expedited service. I also stated I worked with Ryan on the last loss and guess who contacted me within 30 minutes of submitting my information....YES, Ryan "My Guy" Sanders! If he were in front of me, I would hug him! He saved the day on the last loss, and I gave him a real challenge this time. I sketched the huge building and layout and starting feeding information. Now, my sketch on graph paper looked like my 6 year old did it and Ryan knocked it out of the park! I emailed the ESX file to Mr. Adjuster as I said I would and Mr. Adjuster stated, "You saved me 10 hours of work, thank you". What a way to start the restoration company v. adjuster relationship! A couple of add-ons and subtractions and boom, the estimate was done and submitted for payment. Could not do it without you guys! Well, I could, but would lose time and money, and we all know where that leads us! Mckinley and Ryan are the best ever and we are clients FOREVER! THANK YOU!
Great and professional services! Insurance company paid right away and didn't hesitate after I sent this estimate in.
I’ve tried several online estimating companies. Empire was the only one that communicated effectively and delivered on-time.
Xactimate is the tool we use in our office to write estimates. Usually we would have a secretary create the estimates in-house. I chose to send Empire Estimators a scope to see what they could do. On the first one we sent them, they found $300 in charges that we had left out. The estimate was only $99. A great trade any day. The time alone that they have saved our secretaries is well worth the money.
I have to say these guys are fantastic. On occasion I have had clients with insurance claims who have Public Adjuster’s who need estimates written for their damages. Each referral that I’ve made has had positive results. I have also had estimates written to repair damages in residential properties that I have had listed for sale. I have worked with several of their estimate writers and each has delivered in a timely fashion as advertised. I highly recommend.
So glad that I found Empire Estimators. I’ve tried other companies out there and I found that they over-promised and under-delivered. Empire’s customer service is amazing, and ever since I’ve been using them, I’ve been making 18% more money on mitigation jobs. You have a customer for life.
I used Empire Estimators while on CAT duty in the Northeast for the winter storms of 2015. Their ordering process is really simple and intuitive. Their turnaround is great. Revisions were made promptly. With their help, I was able to close over 20 claims per week without breaking a sweat. I will definitely use them again.
After having a customer question the amount of his water restoration invoice, we decided to have our in-house invoice run through Xactimate. We wanted to be sure our charges were appropriate. McKinley explained the process to me over the phone and via his webinar. I also had questions immediately answered with the “Live Chat” feature on the website. They walked me through the process step by step. Ernest completed our estimate and we received it earlier than promised. He itemized our services and verified we had charged the correct amounts. In actuality, the services we [they] provided, should have been billed out for $600.00 more. We will definitely use Empire Estimates again.
“Even as a seasoned professional in this business (25+ years) I never knew how much money I was leaving on the table. Empire Estimators has helped me make thousands of dollars in just the past few months. I highly recommend these guys. Use them and you will not be disappointed.”