I would like to share my first experience with EE. They returned my phone call and had the most respectful patience with my inexperience as a claim contractor. He answered all my questions and brought a comfort to this process, which up to speaking with him was stressful. I purchased an estimate from them that came in several thousand over the adjuster report and is in the process of approval. The adjuster said that only one item is in question and is a code verification issue. I am amazed at the speed at which EE processed my estimate and have started my second claim with them. Thank you for being a great asset to our company!!
2nd straight loss using Empire Estimators and I feel like I have my own Xactimate department. I would have to pay an estimators salary AND the subscription to Xactimate to accomplish this daunting, intimidating task. This was a very large commercial water loss and took two truck mounted extractors and 8 hours in the middle of the night to accomplish! I did not even worry about the estimate but got a head start on the sketch this time. I wanted to be "that guy" who tells Mr. Adjuster, "Don't measure and sketch this 8,000 square foot, 25 plus room commercial building, I'll do it and ESX the file to you. Go spend your time with your family Mr. Adjuster." Mr. Adjuster was stunned. I had all the confidence in the world Empire Estimators could do it and do it quick! I logged in and paid the initial small fee and the $25.00 for expedited service. I also stated I worked with Ryan on the last loss and guess who contacted me within 30 minutes of submitting my information....YES, Ryan "My Guy" Sanders! If he were in front of me, I would hug him! He saved the day on the last loss, and I gave him a real challenge this time. I sketched the huge building and layout and starting feeding information. Now, my sketch on graph paper looked like my 6 year old did it and Ryan knocked it out of the park! I emailed the ESX file to Mr. Adjuster as I said I would and Mr. Adjuster stated, "You saved me 10 hours of work, thank you". What a way to start the restoration company v. adjuster relationship! A couple of add-ons and subtractions and boom, the estimate was done and submitted for payment. Could not do it without you guys! Well, I could, but would lose time and money, and we all know where that leads us! Empire and Ryan are the best ever and we are clients FOREVER! THANK YOU!
Great and professional services! Insurance company paid right away and didn't hesitate after I sent this estimate in.
I’ve tried several online estimating companies. Empire was the only one that communicated effectively and delivered on-time.
Xactimate is the tool we use in our office to write estimates. Usually we would have a secretary create the estimates in-house. I chose to send Empire Estimators a scope to see what they could do. On the first one we sent them, they found $300 in charges that we had left out. The estimate was only $99. A great trade any day. The time alone that they have saved our secretaries is well worth the money.